Silly’s Safe Chat Support

I’m happy to help with any questions you may have with the Silly’s Safe Chat app!

Frequently Asked Questions


What is Silly’s Safe Chat?

Silly’s Safe Chat is a phrase menu app for younger kids who might struggle to type to allow them to chat easily in Club Penguin Island and other mobile apps. I wanted to help, and hope this will be useful for many families across the world.


How can I use Silly’s Safe Chat with Club Penguin Island/other mobile apps?

It’s easy to use Silly’s Safe Chat in SlideOver and Split View with Club Penguin Island and other mobile apps. You can find out more on how to use Silly’s Safe Chat in SlideOver and configure your iPad’s keyboard below.


How do I use Silly’s Safe Chat with SlideOver?

On iOS 11 or later:

Video:

Instructions: Make sure Silly’s Safe Chat is in the recently used part of your app dock on the right, or place the app in there if you’re going to be using it a lot. While inside a different app, swipe up from the bottom of your screen to reveal the app dock. Drag the Silly’s Safe Chat icon to the right part of your screen and release. You will now be able to use Silly’s Safe Chat in SlideOver. Swipe left on the top of the SlideOver to hide Silly’s Safe Chat, and swipe right to bring it back.

On iOS 10.3.3 or before:

Instructions: While inside a different app, swipe in from the right side of your screen to reveal SlideOver. Drag down from the top of the SlideOver and scroll until you see Silly’s Safe Chat. Tap the icon. You will now be able to use Silly’s Safe Chat in SlideOver. Swipe left on the SlideOver to hide Silly’s Safe Chat, and swipe right to bring it back.

There’s more information on how to use Silly’s Safe Chat in the How to use section of the app. Happy chatting!


I can’t see the Paste icon in my iPad’s keyboard!

Go to Settings and select the General menu. From there, go to Keyboard and switch Shortcuts on. When you next use your iPad keyboard, the Paste icon will be there and ready to use. There’s more information on how to use Silly’s Safe Chat in the How to use section of the app. Happy chatting!


Can I only use this app with Club Penguin Island?

I’ve designed the app to be the perfect phrase menu companion for the Club Penguin Island app in SlideOver, but you can still use it with your other favourite apps and mobile games with chat features, although some phrases are specific to Club Penguin Island.


The app isn’t available in my country/language/App Store!

Currently, Silly’s Safe Chat is only available in the following territories; Australia, Canada, New Zealand, United Kingdom, Ireland (NEW!), United States. The app and phrases are only available in the English language currently. This app is only compatible with iPad devices, requiring iOS 9.0 or later.

Silly’s Safe Chat is not available on other platforms or devices currently. I’m always listening to your suggestions, so feel free to get in touch if you’d like to see Silly’s Safe Chat in other places.


Why is Silly’s Safe Chat only available for iPad?

I have only released this app for iPad devices requiring iOS 9.0 or later since SlideOver (which is only on iPad) is required for the best user experience. I’m always listening to your suggestions, so feel free to get in touch if you’d like to see Silly’s Safe Chat in other places.


Who is “Silly”?

I named the app after one of my best friends Sillywilly53 on Club Penguin Island, who inspired me to create it. Sillywilly53 struggles to type on his iPad, but can read basic words – he’s young and still struggles, so while he’s learning I wanted to help.


Do these phrases pass the Club Penguin Island filter?

I’ve carefully tested every phrase in the app to see if they pass the filter at the time of development, and I’m happy to say they do. However, Club Penguin Island adjusts its filter weekly to maintain the safety of the game, so there is the possibility of some phrases or combinations of phrases being blocked at any point in the future by accident by Club Penguin Island.

If you discover a phrase or combination of phrases solely from my app are blocked, please do get in touch.


I’ve found a bug! How do I report it?

AHHHHH! BUG! BUG! Get the Hydro Hydrants! Thank you for letting me know – please get in touch with the bug you’ve found, steps to reproduce it, as well as information about your device including model number and iOS version. A bug can mean anything from a software glitch to a typo in the app, the phrases it copies or copy in the App Store/on the website.


Do you accept suggestions for phrases?

Absolutely! Silly’s Safe Chat was developed working with families who play Club Penguin Island to learn more about the phrases they would find helpful in the game. If you have suggestions for phrases, please do get in touch and I will look into adding it in the next update of the app.


Can my penguin do special actions with these phrases?

Nope! They’re just words for you to paste into Club Penguin Island or other mobile apps. If you’d like for your penguin to do a special action, use Quick Chat on Club Penguin Island for common phrases with some cool 3D animations with them.


Why is “Safe Chat” in the app’s name if it’s a copy-and-paste phrase menu?

You don’t like the alliteration?! Just kidding. On classic Club Penguin, there was a phrase menu feature called Ultimate Safe Chat – I wanted to name the app after something people would recognise. The phrases in the app are appropriate for all audiences and are used for chatting in other mobile apps. Silly’s Safe Chat does not provide any functionality to allow communication between other users of the app.


Get in touch

Say hi! If you have any other questions, suggestions for chat phrases or features, bugs to report or if you just want a virtual hot cocoa, I’m happy to help. Send me a message at:

support@theislandersapp.com


Download now on the App Store

Compatible with iPad. Requires iOS 9.0 or later.